LEGAL REFERENCE

Your Privacy Matters to Us

We built dewi11 11 around your account security and data protection. This policy shows exactly how we handle your information — from the moment you open an account...

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dewi11 11 Your Privacy Matters to Us

Our Privacy Commitment

dewi11 11 collects and processes your personal information — name, email, phone, payment details and gaming activity — to deliver account services, process transactions via DANA, OVO, GoPay and QRIS, and comply with local regulations in supported regions. We encrypt sensitive data, limit staff access and never sell your information to third parties. Your data stays with us and our trusted payment

processors. We retain account records for the period required by Indonesian law and our operational agreements.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? Reach Out

Email Support Send privacy concerns to our data protection team...
Account Settings Review and update your personal information anytime. Your...
Data Requests Request a copy of your data or ask...
PLATFORM TRUST SIGNALS

How We Earn Your Trust

Encryption Standard

All payment and personal data travels over SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.

Regular Audits

We conduct annual security reviews and penetration testing to find and fix vulnerabilities before they affect your account.

Staff Training

Our team completes privacy and data-handling training every quarter. Only authorized staff access your personal information.

Transparent Logging

We log who accesses your data and when. You can request an audit trail of your account activity at any time.

Third-Party Vetting

Payment processors and service partners sign strict data-protection agreements. We audit their practices annually.

Incident Response

If a breach occurs, we notify affected users within 72 hours and work with authorities to investigate and prevent recurrence.

Privacy Across Our Platform

Live Casino Tables
Your session data and betting history stay private. We don't share table activity with other players or third parties.
Slot Lobbies
Spin history and winnings are tied to your account only. No public leaderboards or shared play records without your consent.
Sportsbook Markets
Your betting slips and odds selections remain confidential. We don't publish your wagers or market preferences.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are encrypted and processed by certified payment partners under strict contracts.
Account Statements
Download your full transaction history anytime. Statements show deposits, withdrawals and gaming activity in one place.
Device & Location
We track login locations for security. You can review login history and revoke access from unfamiliar devices.
Marketing Communications
Promotional emails and SMS are opt-in only. Unsubscribe anytime from your account settings without losing access.
SERVICE CONTEXT

What Defines Our Privacy Approach

01
Minimal Data Collection We ask only for information needed to verify your identity, process payments and comply with local law. No unnecessary fields.
02
Local Compliance Our privacy practices align with Indonesian data-protection standards and regulations for supported regions where you play.
03
User Control You decide what marketing you receive, which devices can access your account and how long we keep your data after closure.
04
No Data Sales We never sell, rent or trade your personal information. Your data is ours to protect, not to monetize through third parties.
05
Secure Deletion Request account deletion and we remove your data from active systems within 30 days. Backups are purged after 90 days.
06
Transparent Updates Policy changes are announced 30 days in advance. You can review what changed and opt out if new terms don't suit you.

Privacy Policy Questions

We retain your data for 90 days after closure to process final withdrawals and comply with tax records. After that, personal information is deleted. Transaction logs for regulatory purposes are kept for seven years.

Yes. Log into your account and visit Settings > Privacy to download your data file. It includes your profile, transaction history, login records and device information. You can request this export anytime.

No. Payment details are processed by certified payment partners and encrypted immediately. We store only a reference token, not your actual card or wallet credentials. Your payment data never sits on our servers.

Only authorized support staff can view your data, and only to resolve account issues. Access is logged and audited monthly. You can request an audit trail of who accessed your account and when.

Your privacy rights transfer with the business. Any buyer must agree to honor this policy or notify you 30 days in advance. You can request account deletion before any transition completes.

We use SSL encryption, firewalls, intrusion detection and regular penetration testing. Staff access is restricted and logged. We conduct annual security audits and respond to incidents within 72 hours.

Absolutely. Unsubscribe from promotional messages in your account settings anytime. You'll still receive transactional emails about deposits, withdrawals and account security — those can't be disabled.